Category: DEI

  • Centering well-being: Catalysing transformative self-care practices within diversity, equity, and inclusion

    Centering well-being: Catalysing transformative self-care practices within diversity, equity, and inclusion

    By Rochele Padiachy

    June 24 marks the beginning of Self-Care month, culminating in Self-care Day on July 24. This symbolic period was chosen to emphasize that self-care is a practice that can be integrated into our lives 24 hours a day, seven days a week. Recognizing the continuing need to discuss well-being related to diversity, equity, and inclusion (DEI), this blog explores the intersection of self-care and DEI, emphasizing the importance of holistic and sensitive approaches to self-care for practitioners, organizations, and the communities they serve.

    In recent years, the discussion around self-care has expanded to encompass both individual wellness and its connection to organizational health, particularly within the contexts of diversity, equity, and inclusion (DEI). As we are leaning, self-care is not a luxury or a one-time effort. In fact, self-care is an essential, intentional routine that involves consistent strategies to develop and maintain a healthy, holistic lifestyle and well-being. [1]

    Additionally, as organizations strive to create environments that are equitable and inclusive, the practice of self-care becomes not only a personal responsibility, but also an organizational imperative. In particular, for organizations and individuals alike, implementing regular self-care practices is crucial for preventing burnout, enhancing emotional resilience, and promoting overall psychological and emotional wellness.

    Understanding burnout and the importance of self-care in DEI

    Burnout is a state of physical, emotional, and mental exhaustion caused by prolonged stress and overwork, and is a critical issue for practitioners in the field of DEI. [2] DEI practitioners are often at the forefront of challenging systemic inequities, advocating for marginalized groups, and fostering inclusive environments. [3]

    DEI work while incredibly rewarding, is inherently stressful and emotionally taxing. The constant exposure to discrimination, bias, and institutional resistance can lead to feelings of helplessness, frustration, fatigue, exhaustion, and increased mental distance from one’s job.[4] Practitioners working within DEI frameworks often encounter significant emotional and psychological challenges.

    Burnout in this context not only affects the well-being of the practitioners themselves but also undermines the effectiveness of DEI initiatives, as these professionals may become less capable of driving the change they are so passionate about.[5]

    Practitioners engaging in regular self-care practices, such as seeking personal counseling, incorporating mindfulness routines, and participating in continuous professional development, find it is crucial for wellness.[6]

    Organizations committed to DEI must recognize that the well-being of their employees directly impacts their overall effectiveness. By fostering a culture of self-care, organizations can enhance employee satisfaction, productivity, and retention. Moreover, a genuine commitment to self-care signals to employees that their holistic well-being is valued, thereby fostering a more inclusive and supportive workplace culture. This can be achieved through comprehensive wellness programs, encouraging the use of mental health days, and offering flexible work arrangements.

    Transformative practices for innovative self-care

    To truly address the unique challenges faced by DEI practitioners and to foster an inclusive, supportive organizational culture, it’s imperative to go beyond traditional self-care approaches. By integrating innovative and culturally responsive strategies, organizations can create a more resilient and empowered workforce. The following sections provide examples of transformative practices that can help DEI practitioners and organizations thrive. Where each example demonstrates how a holistic and intentional approach to self-care can make a profound impact on individual and collective well-being.

    A. Integrate intersectional approaches

    Intersectionality, a concept introduced by Kimberlé Crenshaw, emphasizes the interconnectedness of various forms of oppression. Organizations should integrate intersectional approaches into their self-care practices, recognizing that employees may face multiple, overlapping forms of discrimination. By addressing these intersecting identities, organizations can develop more comprehensive and inclusive self-care strategies.[7]

    For instance, an intersectional approach might involve offering specialized support groups for women of color, recognizing the unique challenges they face due to the intersection of gendered and racial discrimination.

    B. Leverage technology for inclusive self-care

    Technology offers numerous opportunities to enhance self-care, particularly for marginalized individuals. Organizations can utilize digital platforms to provide remote counseling, virtual support groups, and online wellness resources. These technologies can increase accessibility for employees who may face geographical, physical, or other barriers to accessing traditional self-care services.

    For example, telehealth services can be particularly beneficial for employees living in remote areas or those with mobility issues, ensuring that every employee has access to mental health support regardless of their location.

    C. Embrace diverse approaches

    Canada’s organizational landscape is richly diverse, encompassing a variety of cultural and philosophical perspectives on well-being. Organizations should embrace this diversity by incorporating varied approaches into their self-care practices. This might include integrating Indigenous healing practices, Eastern philosophies of wellness, and other culturally specific self-care modalities.

    For instance, incorporating Indigenous practices such as smudging, talking circles, and traditional healing ceremonies can provide culturally reminiscent forms of self-care for Indigenous employees.[9]

    D. Engage in community partnerships

    Collaborating with community organizations can enhance the effectiveness of self-care initiatives. By partnering with local groups that specialize in serving marginalized communities, organizations can gain valuable insights and provide better resources to support employees. These partnerships can also help extend the reach of self-care programs, benefiting both employees and the broader community.

    For example, partnering with 2SLGBTQIA+ organizations can provide targeted mental health support and resources for 2SLGBTQIA+ employees, ensuring that their specific needs are met in a supportive and affirming manner.

    E. Commit to ongoing DEI education

    Ongoing education is essential for fostering a culture of inclusion and well-being. Organizations should provide regular training on topics such as cultural or mental health awareness. This education should be tailored to the specific needs and experiences of the workforce, ensuring that all employees are equipped to support one another in their self-care journeys.

    For instance, training sessions on recognizing and addressing acts of exclusion can empower employees to create a more inclusive environment where everyone feels valued and respected.

    F. Create accountability mechanisms

    To ensure that self-care and DEI initiatives are effective and sustainable, organizations must establish accountability mechanisms. This includes setting clear goals, monitoring progress, and holding leadership accountable for fostering an inclusive and supportive workplace culture. Regularly publishing reports on DEI and wellness outcomes can also promote transparency and build trust within the organization.

    For example, organizations can conduct annual surveys to measure employee satisfaction with self-care and DEI initiatives, using the feedback to make data-driven improvements.

    The intersection of self-care and DEI is a critical area of focus for organizations. When organizations prioritize self-care within their DEI efforts, they not only support their DEI practitioners but also create an environment where all employees feel valued and supported. Furthermore, organizations that support their employees’ well-being are better equipped to engage empathetically and effectively with diverse populations, building trust and rapport essential for successful community engagement and service delivery. The transformative strategies outlined in this blog provide a roadmap for developing self-care initiatives that are responsive to the diverse needs of the workforce. Culturally sensitive services, robust community outreach programs, and effective feedback mechanisms ensure that organizations meet the diverse needs of the populations they serve, leading to more impactful and sustainable outcomes for both the organization and the communities it supports. As organizations continue to evolve and innovate in this space, they have the potential to create truly inclusive environments where all individuals can thrive.

    [1] Myers, J. E., Sweeney, T. J., & Witmer, J. M. (2000). The wheel of wellness counseling for wellness: A holistic model for treatment planning. Journal of Counseling and Development, 78(3), 251266

    Posluns, K. & Gall, T. L. (2020). Dear mental health practitioners, take care of yourselves: A literature review on self-care. International Journal for the Advancement of Counselling, 42(1), 1–20.

    [2] World Health Organization: WHO. (2019, May 28). Burn-out an “occupational phenomenon”: International Classification of Diseases. World Health Organization.

    [3] Ibid, World Health Organization: WHO, 2019

    [4] Ibid, World Health Organization: WHO, 2019

    [5] Ibid, World Health Organization: WHO, 2019

    [6] Asare, J. G. (2023, December 1). 5 DEI practitioners share what Self-Care looks like for them. Forbes.

    [7] Leonowicz, R. (2016, August 23). 3 Things You should know about Intersectionality and Self-Care. Shine.

    [8] Mehl-Madrona, L., & Mainguy, B. (2014). Introducing Healing Circles and Talking Circles into Primary Care. the Permanente Journal/Permanente Journal, 18(2), 4–9.

    [9] Goldsby, T. L., & Goldsby, M. E. (2020). Eastern Integrative Medicine and Ancient Sound Healing Treatments for Stress: Recent Research Advances. Integrative medicine (Encinitas, Calif.), 19(6), 24–30.

    Asare, J. G. (2023, December 1). 5 DEI practitioners share what Self-Care looks like for them. Forbes. https://www.forbes.com/sites/janicegassam/2021/11/24/5-dei-practitioners-share-what-self-care-looks-like-for-them/?sh=63cd656c6bfe

    Goldsby, T. L., & Goldsby, M. E. (2020). Eastern Integrative Medicine and Ancient Sound Healing Treatments for Stress: Recent Research Advances. Integrative medicine (Encinitas, Calif.), 19(6), 24–30.

    Leonowicz, R. (2016, August 23). 3 Things You should know about Intersectionality and Self-Care. Shine. https://advice.theshineapp.com/articles/3-things-you-should-know-about-intersectionality-and-self-care/#:~:text=%E2%80%9CTo%20preserve%20one’s%20self%20is,in%20an%20ethics%20of%20intersectionality.

    Mehl-Madrona, L., & Mainguy, B. (2014). Introducing Healing Circles and Talking Circles into Primary Care. the Permanente Journal/Permanente Journal, 18(2), 4–9. https://doi.org/10.7812/tpp/13-104

    Mitchell, M., & Binkley, E. (2021). Self-Care: an ethical imperative for Anti-Racist counselor training. Teaching and Supervision in Counseling, 3(2), 5. https://doi.org/10.7290/tsc030205

    Myers, J. E., Sweeney, T. J., & Witmer, J. M. (2000). The wheel of wellness counseling for wellness: A holistic model for treatment planning. Journal of Counseling and Development, 78(3), 251266

    Posluns, K. & Gall, T. L. (2020). Dear mental health practitioners, take care of yourselves: A literature review on self-care. International Journal for the Advancement of Counselling, 42(1), 1–20.

    World Health Organization: WHO. (2019, May 28). Burn-out an “occupational phenomenon”: International Classification of Diseases. World Health Organization. https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases

    Tags CDNdiversity CCDI DEI Canadian Centre for Diversity and Inclusion Diversity Equity Inclusion

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  • Supporting young professionals in your workplace

    Supporting young professionals in your workplace

    by the CCDI Research Team

    Entering the workforce during the pandemic was not easy for me. All the advice I had been given by older professionals suddenly did not apply to me because the workforce had completely changed. Unfortunately, this experience was not unique to me and applied to many other young professionals. During the pandemic, people under the age of 30, especially those under the age of 25, were the most likely to lose hours of work as a result of the economic shutdowns. This challenge was even worse for young adults who identify as Indigenous, Black young adults, young adults with a disability, young adults without a post-secondary education, and recent post-secondary graduates (Future Skills Centre, 2021).

    As more and more young professionals enter the workforce, the lasting impacts of the pandemic are more likely to be seen. By considering the unique challenges this new generation has faced, organizations can tailor their services to support the growth, development, and well-being of young professionals in their workplace.

    Here are some ideas to support your younger employees.

    1. Encourage work-life balance. Work-life balance is becoming increasingly more important to younger people, so aim to promote a culture that respects boundaries and encourages employees to prioritize their well-being outside of work. This can be done through role modelling. It can be intimidating for newer employees to set boundaries at work if they see others are not, especially when this generation is often called “lazy” or “entitled”. Set an example for your team and demonstrate what it means to have work-life balance.
    2. Support career advancement. Many young professionals may be labelled as “job hoppers” as they switch roles more often than older generations. They are often taking advantage of opportunities to advance their careers. For example, I had a friend who found a better opportunity after about a year at their job. When they handed in their resignation, their team became quite hostile towards them. This made their last few weeks miserable and negatively impacted my friend’s mental health. It can be hard to lose employees, especially if they were a high performer or if your team is understaffed, but young professionals should be free to explore their opportunities. Do what you can to support their needs, even if that means leaving your team.
    3. Mentor your young professionals. It is an overwhelming process for someone to start their professional journey. Mentors, whether formal or informal, can make this process easier for younger employees by providing guidance, facilitating networking opportunities, and helping them develop essential skills.

    CCDI has recently launched our new mentorship program to cultivate a workplace where every individual is not only valued but celebrated for the richness of their diverse dimensions. The core mentor-mentee relationship will last four months, and participants must dedicate at least two hours per month during work hours for mentorship activities. This is a great opportunity for more senior employees to guide and connect with their newer colleagues. Although any new employee can join this program, younger employees, specifically, can develop positive relationships with more senior employees that can help set a strong foundation as they continue to grow in their career.

    1. 4. Develop diversity, inclusion, and equity (DEI) initiatives. DEI is very popular among younger generations and an organization’s commitment may be the reason for an applicant’s interest. A friend of mine worked at a company that claimed to be committed to DEI on their website. However, after a few months at that job, they realized that the company wasn’t upholding their statements and is one of the reasons they ultimately left.

    DEI is nothing without action and goes beyond just hiring diverse candidates, it’s also about retaining them. This means that initiatives must go beyond the surface level so invest in initiatives that aim to create equitable opportunities for career advancement and foster a sense of belonging among young professionals from diverse backgrounds.

    If you would like to learn more, we recently updated our educational resource guide, entitled “Recruiting and retaining young professionals”.

    1. Provide opportunities for leadership. Leadership skills can be valuable to help young people advance in their careers, but it can be difficult to gain experience. Provide opportunities for young professionals to lead projects and contribute to decision-making processes within your organization.

    As a student at CCDI, I have been given a lot of opportunities to contribute to projects of interest like working on the DreamMakers Summit or updating toolkits. These tasks have allowed me to develop personally and professionally and helped me get a job at a place I’ve always wanted to work. I know that working at CCDI has set me up with a solid foundation for my career growth.

    If your team has not done any of the things mentioned above, that’s okay! Start today and move forward with these ideas in mind. By providing young people with opportunities to explore, engage, and learn, we can help young professionals overcome any hurdles the pandemic has put in place.

    As a young professional, it’s a unique time to grow your career, LinkedIn, 2022, https://www.linkedin.com/pulse/young-professional-its-unique-time-grow-your-career-julie-teigland/

    Making up time: The impact of the pandemic on young adults in Canada, Future Skills Centre, 2021, https://fsc-ccf.ca/research/impact-of-the-pandemic-on-young-adults-and-work/#:~:text=Key%20findings,but%20to%20education%20as%20well.

    Why Having a Mentor is Crucial for Young Professionals: The Benefits of Guided Career Growth, LinkedIn, 2023, https://www.linkedin.com/pulse/why-having-mentor-crucial-young-professionals-guided-raheel-1f/

    Young adults have been hit hard by the pandemic. The recovery must not leave them behind, Environics Institute, 2022, https://www.environicsinstitute.org/insights/insight-details/young-adults-have-been-hit-hard-by-the-pandemic.-the-recovery-must-not-leave-them-behind

    Tags CCDI diversity CDNdiversity DEI Workplace D&I Professional Professional Development

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  • International Day of Happiness

    In 2013 the United Nations began celebrating the International Day of Happiness as a way ofrecognizing the importance of happiness and well-being in the daily lives of people around the globe1. The resolution to proclaim March 20 as the International Day of Happiness was initiated by Bhutan as a country that has focused more heavily on national happiness than national income since the early 1970s. In fact, Bhutan adopted the measure of Gross National Happiness over the measure of Gross National Product to emphasize the importance of happiness as a sign of progressive development².By recognizing and celebrating the International Day of Happiness on March 20, it can work asa timely reminder to prioritize our well-being and cultivate happiness in our daily lives and organizations.

    On a very personal level in writing this blog, I took some time to consider what makes me happy, and how in times of stress I have used therapy-based approaches to cultivating a sense of happiness or well-being. Here are a few examples that hopefully can help you in your journey to cultivate more happiness in your individual life and in your communities.

    1. Developingmindfulness: Mindfulnessis about being fully present in a moment³, it can bea difficult thing to cultivate, and is one of the hardest things I have ever attemptedto do. I have always wondered how someone is able to just sit quietly with no thoughts when my brain is constantly working through ideas. Worse, those ideas never seem to be in a linear train, I can jump from how to link concepts to which people I should bring together in a meeting to what I’m cooking for dinner! Over the years I havetried various different ways to be calm and present, but suggestions like doing breathing exercises for 20 minutesseemsso daunting. However, to make this idea work for me, I have started byfocusing on my breathing for two-minute stretches of time. Just like any habit I started small, and I make sure to do this two times a day for two minutes each time – just breathing.
    2. Building relationships: Another way that I work to create happiness and well-being in my life is through the building of positive relationships. An important element of building relationships is fostering my own ability to communicate with diverse groups of people. In doing this, I have found ways to work through conflict with peers and colleagues, cultivate empathy by asking questions first, as well as finding safe spaces to explore and improve my communication skills. These practices have brought me immense happiness and fulfillment by starting and ending with the humans at the centre of conversation.
    3. Self-care: A small but mighty way in which we can encourage happiness and well-being is through self-care. No matter how small! Some of the ways that I practice self-careis with delicious food, going for a walk, or not moving from my couch for an entire day. Self-care is all about listening to our bodies and what they need, so everyone will have a different way to take care of themselves, something we should listen to more often – especially since how we take care of ourselves is often reflecting in our working environments.

    One of the beautiful things about having an International Day of Happiness celebrated at the U.N. and a country which has intertwined happiness with their national goals, is that as organizations there are resources to help us consider the happiness and well-being of our employees. For example, the Bhutanese have outlined four pillars of Gross National Happiness which touch on elements such as governance and socio-economic development⁴, there are nine domains which the Bhutanese government uses to measure happiness in the country including psychological well-being and culture⁵, and the UN delivers a world report on happiness outlining the types of data that can be used to evaluate happiness and well-being on a global scale⁶. Therefore, from an organizational perspective, we can also look at a number of ways to cultivate happiness and well-being with our employees in mind.

    1. Satisfaction guaranteed: One of the things that struck me when perusing the UN World Happiness Report from 2023 was the very simple endeavor of asking the question, “How satisfied are you with your life these days?” According to the report, asking the question about satisfaction in this way allows for people to consider their own ideas of satisfaction or happiness without needing to actually define it.So, as we look to our employee census and attempts to understand where our employees are, perhaps a question about satisfaction can help organizations in better providing resources and welcoming environments for their employees.
    2. Work and our mental health: From an organizational perspective, there is great importance to identifying and alleviating issues around mental health for all employees. Part of this involves reducing stigma by normalizing conversations about mental health, but also understanding how and why mental health might look different for different people. The CCDI educational guide, Mental health in the workplace, includes resources that explore these topics, as well as organizational strategies for supporting employee mental health. When employeesare mentally healthy, work relationships also thrive.

    ThisInternational Day of Happiness, I would like to encourage everyone to join me in a commitment to prioritizing our well-being and doing things that make us happy. Even beyond ourselves as individuals, let us eachfind ways to create a world where happiness thrives, where compassion knows no bounds, and where the pursuit of happiness becomes a shared endeavor both personally and organizationally.

    – CCDI Research Team

    Mental Health in the Workplace: https://ccdi.ca/media/3612/educational-resources-mental-health-en.pdf

    [1] United Nations, International Day of Happiness: https://www.un.org/en/observances/happiness-day

    [2] History of GNH, GNH Centre Bhutan: https://www.gnhcentrebhutan.org/history-of-gnh/

    [3] What is mindfulness? Mindful Staff: https://www.mindful.org/what-is-mindfulness/

    [4] The 4 Pillars of GNH, GNH Centre Bhutan: https://www.gnhcentrebhutan.org/the-4-pillars-of-gnh/

    [5] The 9 Domains of GNH, GNH Centre Bhutan: https://www.gnhcentrebhutan.org/the-9-domains-of-gnh/

    [6] World Happiness Report 2023, Helliwell et al.: https://happiness-report.s3.amazonaws.com/2023/WHR+23.pdf

    Tags CDNDiversity DEI International Day of Happiness CCDI

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  • Glottophobia: Let’s talk about language discrimination in Canada

    Glottophobia: Let’s talk about language discrimination in Canada

    Believe me, I’m being honest when I say that almost twenty years after immigrating to Canada, no obstacle has been harder for me to overcome than language discrimination. And that’staking into account that I’ve become an expert at overcoming many types of obstacles due to stereotypes about my ethnicity (as a “racialized” immigrant living in Quebec), my physical characteristics and my sexual orientation, just to give you an idea.

    I was indeed astounded to hear a recruiter say to me, during a phone interview, “Your French is acceptable, but we’d like to hire someone who speaks with a Quebec accent.But, please, don’t take it personally” [!]. Just to give you a bit more context, I’m not referring to one of my first experiences working in manufacturing in the early 2000s.Not at all!I’m talking about the year2020, when the pandemic was hitting hard, and Quebec was facing a shortage of teachers in higher education.

    At that moment, I felt a thunderclap and was overcome by different emotions. I saw my career path in “la belle province” flash before my eyes: the years spent completing a francization program (both oral and written) andworking on three college certificates, my years’ experience as a digital entrepreneur with a solid business plan, my master’s degree in the field of modern languages (coincidentally, focused on learning foreign languages) …

    That’s how I came to understand that language discrimination (also known as “glottophobia”) is alive and well in our society.

    The term glottophobia was first coined in 1998 by French sociolinguist Philippe Blanchette. It designates contempt, hatred, aggression, rejection, exclusion of people, actual or alleged discrimination based on the belief that certain linguistic forms are wrong, inferior or bad. Although its creator primarily applied this definition to approach the variety of accents spoken in France as well as plurilingualism in certain territories of the French-speaking world, the term has also found followers in Canada. For example, University of Ottawa professor Christian Bergeron, who, in 2022, published a ground-breaking study on language insecurity and glottophobia in Ontario.

    In this study, Mr. Bergeron highlights the linguistic, historical and cultural discrimination faced by Francophones both in predominantly English-speaking Canada as well as within their own Francophone communities. However, beyond these realities, we should also consider the discrimination experienced by many minorities seeking inclusion—notably Indigenous and non-Indigenous communities—who are not part of the two majority language groups.

    These days, in the mediaas well as in certain academic circles, we hear more and more that glottophobia is one of the last types of discrimination to be tackled in Canada’s so-called multicultural society, one that follows more of an intercultural approach in Quebec.

    Although glottophobia may seem more subtle than other forms of explicit discrimination such as ableism, ageism, xenophobia or transphobia, it’s just as hurtful. It triggers a process of stigmatization on the victim, producing a feeling of exclusion, a communication barrier, a lack of linguistic legitimacy, and a denial of identity. What’s more, it can have harmful consequences on physical and psychological health, such as lowered self-esteem, burnout, anxiety, depression or posttraumatic stress disorder.

    In spite of this, and despite the fact thatnumerous measures and procedures exist at all three levels of government in Canada regarding access and equality in employment, to date, no province or territory has a concrete action plan in place to act against language discrimination. In a country where the immigrant workforce is a solution to guarantee economic development for years to come, we need to target and overcome this obstacle that hinders the productivity of organizations and businesses, and above all, harms the physical and psychological health of individuals.

    At this point, the question arises: what can we do individually, with our work teams and within our organizations to counterglottophobia? To answer this question, a few possible solutions will be proposed in the second part of this article.

    In the meantime, I strongly encourage you to educate recruiters who don’t hide their snide comments after having heard your accent. Above all, be proud! Your accent is a symbol of your identity.

    Register for our webinar and join us as we guide a discussion on glottophobia and the Canadian workplace.

    Discriminations : combattre la glottophobie. Philippe Blanchet. Éditions Textuel, 2016.

    « Est-ce que je suis assez bonne pour être ici? » : anxiété langagière et discrimination linguistique en contexte scolaire québécois. Marie-Odile Magnan et al., Canadian Journal of Education45:1, 2022.

    Étude exploratoire de l’insécurité linguistique et de la glottophobie chez des étudiants universitaires de l’Ontario. Christian Bergeron, Philippe Blanchetand Mylène Lebon-Eyquem. Canadian Institute for Research on Linguistic Minorities, 2021.

    Glottophobie. Philippe Blanchet in Langage etsociété, specialedition, 2021.

    How HR professionalsrespond to second language accents, CesarTeló et al.on Talent Canada, 2023.

    Language Identity and Discrimination in a Multicultural Society. Virginie Ekwere on European Journal of Linguistics, 2022.

    Tags CCDI CDNdiversity Glottophobia DEI

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